Privacy Policy & Terms + Conditions

Privacy Policy:

Your privacy is of the utmost importance to us at Coco + Arc

We are committed to acting in accordance to all relevant and current privacy legislation. This Privacy Statement sets out how we collect and manage personal information, and the steps we take to protect it.


Our privacy policies are detailed below. By visiting Coco + Arc, you accept and consent to our Privacy Policy and our Terms and Conditions.

Personal information – collection, use and disclosure

Coco + Arc collects personal information in order to service you, our customer. Ways we collect your personal information is to respond to an enquiry made through our website, to enable you to place an order, purchase a gift voucher, or register for our notification emails.

In order for you to place an order, we need to collect specific information from you including your name, shipping and billing addresses, and your contact numbers. We also collect mobile (cell) phone numbers from Australian customers to enable us to notify you when your order has been dispatched. The only time we may share your personal information to a third party is to facilitate the delivery of your order.

 Your personal information will never be sold to a Third Party. Your personal information will only be shared with Third Parties to enable your order or a service you have requested to be processed.

 Information provided by "cookies" technology

Coco + Arc uses “cookies” technology that allows the web site to recognise you when you visit. Cookies contain information that identifies each user, for example login or username and passwords etc. We also use these Cookies to track the pages you have visited.

 Our server requires this information in order for our website to work correctly, and the information is only a sequence of letters and numbers. Cookies are not able to determine the specific identity of individual users. You may disable the functionality of your Cookies at any time through your internet browser.

 Our Privacy Policy may change at any time and you are encouraged to review this information on a regular basis.


Unless otherwise indicated, copyright in the information on this web site is owned by Coco + Arc. All rights reserved.


Terms + Conditions:

Liability and Indemnity 

Except as required by law, all warranties beyond those expressly given in these Conditions, are excluded. Where legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty to one or more of the following:

  1. If the breach relates to goods:
  • The replacement of the goods or the supply of equivalent goods, or
  • The repair of such goods, or
  • The payment of the cost of replacing the goods or of acquiring equivalent goods, or
  • The payment of the cost of having the goods repaired.

      2. If the breach relates to services:
  • The supplying of the services again
  • The payment of the cost of having the services supplied again.

 Terms and Conditions of Sale 

 The following terms and conditions of sale ('Conditions') apply to the supply of goods ('Products') or services by Coco + Arc to you, including all transactions for the purchase of Products and Services through this web site. In these terms and conditions, the expressions 'we', 'us' and 'our' are a reference to Coco + Arc.

Product Descriptions 

 Images, drawings, sizes and materials relating to products and accessories displayed on this web site are for illustrative purposes only. Actual colour specifications for a particular product may vary depending on your personal computer settings, natural variations in hand made products and materials, dyes etc.


All prices provided on this website are in Australian Dollars and are inclusive of a Goods and Services Tax ('GST'), unless explicitly stated otherwise. The GST payable by you will be shown on the invoice provided at the time of delivery of the products. The purchase price for the products will be at our selling price on the date of our receipt of the order, less any applicable discounts in effect at that time.

 We will not be responsible for errors in pricing that appear on this web site. We will notify you in the event of a pricing error on the web site before an order is delivered, and you will have the opportunity to cancel your order in accordance with these Terms and Conditions.


At checkout, you are required to nominate your preferred method of payment. Once your order is received you, will be invoiced for your order including freight costs.

 Coco + Arc will deliver the products to you only once the payment has cleared.  Coco + Arc reserves the right to decline any payment that is believed to be fraudulent and exercise its lawful remedies if a dispute arises over payment through your credit card provider. If your credit card provider rejects a payment when due, Coco + Arc at its discretion may delay or cancel delivery of any order you have placed.

Linked Web Sites 

 This web site may contain links to other web sites. Those links are provided for ease only. Their accuracy and relevance cannot be confirmed. We are not responsible for the content or privacy practices associated with linked web sites.

Alterations to Terms and Conditions 

We may revise and modify these Terms and Conditions at any time by updating this web page. You are bound by such changes and should therefore regularly revisit this page to ensure you understand the current Terms and Conditions. Your continued use of the web site after a revision of these Terms and Conditions evidences your acceptance of that revision.